Commando Finance Services (“we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information in connection with our personal loan services for defense personnel.

1.Information We Collect

We collect personal information to evaluate and process your loan application, ensure compliance with legal obligations, and provide you with excellent service. The types of information we may collect include:

• Personal Identifiable Information: Name, rank, service number, date of birth, contact information, address, email, and phone number.
• Financial Information: Bank account details, salary details, credit history, and repayment capacity.
• Service Details: Information regarding your current or past defense service records.
• Identification Documents: Copies of identification documents like Aadhaar, PAN, or defense-issued ID.
• Other Information: Any additional information voluntarily provided by you in connection with your loan application.

2.How We Use Your Information

We use the information collected for the following purposes:

• Processing your loan application and assessing your eligibility.
• Communicating with you regarding your loan application and servicing your account.
• Performing credit checks and verifications.
• Preventing fraud, money laundering, and other illegal activities.
• Ensuring compliance with legal and regulatory requirements.
• Improving our services and customer experience.

3.How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers: To third-party service providers who assist in loan processing, credit checks, and other operations, bound by confidentiality agreements.

• Legal Obligations: When required to comply with applicable laws, regulations, or legal processes.
• With Authorized Parties: With your explicit consent or upon your instruction.
• For Business Operations: To detect and prevent fraud or other illegal activities.

4.Data Security

We employ robust security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and limited access to authorized personnel.

5.Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

6.Your Rights

You have the following rights concerning your personal information:

• Access and review your personal data.
• Request corrections or updates to your information.
• Withdraw consent for specific processing activities (where applicable).
• Lodge complaints with the relevant data protection authority.
• To exercise these rights, contact us using the details provided below.

7.Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Significant changes will be communicated to you via email or through our website.